Parts ship from our Coalville warehouse with Royal Mail, DPD and Parcelforce. Bikes are delivered in our own van or collected from the showroom. Everything below applies to UK mainland addresses; we do not ship outside the UK.
Parts delivery rates
| Service | Up to 5 kg | 5–22 kg | Over 22 kg |
|---|---|---|---|
| Standard (3–5 working days once shipped) | £4.98 | £4.98 | £13.90 + £6.95 per extra 20 kg |
| Next working day (order before 12 pm, Mon–Thu) | £7.95 | £7.95 | £14.95 + £6.95 per extra 20 kg |
| Click & collect from Coalville | Free | Free | Free |
All orders are processed within 24 hours of your payment clearing. Next-day delivery is available on selected items ordered before 12 pm Monday to Thursday, excluding bank holidays and the day after. Some postcodes carry a carrier surcharge: IV, HS, KA27–28, KW, PA20–49, PA60–78, PH17–26, PH30–44, PH49–50, ZE, AB31, AB33–38, AB45, AB52–56 and FK17–21 add £7.75; BT, IM and TR21–25 add £9.25.
Bike delivery
Bikes are pre-delivery inspected, charged and delivered in a dedicated van: £19.99 within 150 miles of LE67 2QE. Further afield we will quote before you pay. Collection from the showroom is free, and we will walk you round the bike before you leave.
Tracking your parcel
You will get an email when we start picking your order and another with the tracking number when it ships. Our carriers let you change the delivery day, nominate a safe place or redirect the parcel by email and SMS. If a parcel has not arrived 72 hours after the stated delivery date, tell us and we will either send the goods again or refund you in full.
Large, heavy and hazardous items
Items marked large and heavy show their own shipping price in the basket. Batteries and some chemicals count as hazardous goods and travel with specialist carriers, which can add a day or two; we will tell you if that applies to your order, and you can cancel at that point if the timing does not suit.
Returns and cancellations
You can cancel an order within 30 days of receiving it without giving a reason. Tell us by email, WhatsApp or post, then send the goods back to Surron Electric Bikes Ltd, Unit 3 Mill Lane, Heather, Coalville LE67 2QE using an insured, tracked service; return postage is at your cost unless the item is faulty. We refund within 5 days of receiving the goods, to the account you paid from.
To be accepted, returned goods must be unused, undamaged and in their original packaging, with proof of purchase. Off-road bikes must not have been ridden. Road-legal bikes cannot be returned once registered: a registered bike counts as second-hand and a £1,000 deduction applies. Personalised items and unsealed hygiene items cannot be returned. Faulty or damaged goods are replaced or refunded; contact us first so we can arrange collection.
Payment
We take payment by bank transfer or cryptocurrency (Bitcoin, Ethereum or USDT). For security we never publish our bank details: after you place an order we email them to you from contact@surronebike.org – please use your order number as the payment reference. Paying in crypto? The wallet addresses are shown on your order confirmation page and invoice; send the payment, then email us the transaction receipt with your order number. Your order is held for you and processed within 24 hours of the payment clearing. Want to reserve a bike with a 50% deposit instead? See finance & reservations.